Frequently Asked Questions
Everything you need to know about our grooming essentials and services.
What is the shelf life of your shaving creams and soaps?
Most of our shaving creams and soaps have a shelf life of 12 months after opening. We recommend storing them in a cool, dry place with the lids tightly sealed to maintain their fragrance and consistency.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that some alcohol-based products, like colognes, may have shipping restrictions to certain countries.
Are your products suitable for sensitive skin?
We offer a specific 'Jermyn Street' collection specially formulated for sensitive skin. It is allergen-free and paraben-free to ensure a comfortable shaving experience without irritation.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or used unless they are faulty.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.